Tesco apologises as website glitch hits grocery baskets | Tesco

Hundreds of Tesco customers have reported problems with the retailer’s app and website, saying they have been unable to place online orders.

They took to social media to complain that a wide range of groceries were showing as unavailable when they tried to check out and complete their shop.

Some said everyday items such as bread and milk were marked as out of stock when they tried to pay for their online order.

According to the website downdetector.com, which tracks site traffic, Tesco’s website started to experience problems shortly after 9.30am on Wednesday, with more than 200 faults logged by 2pm. Outages were reported on the Tesco app and website by customers based everywhere from Surrey to Scotland.

One user of Downdetector said they contacted customer service at 11.30am and were told that the supermarket chain knew of problems with its app and website and that they were being worked on.

In some cases, Tesco customers were reporting 20 or more items in the online shop being affected.

The supermarket, which is Britain’s largest grocer, responded to a number of customers on the social media platform X by asking for customer details so that it could look into individual complaints.

A Tesco spokesperson said: “We’re working to fix a technical issue which is affecting some of our customers’ online baskets. We are really sorry for the inconvenience caused.”